Ethos

To provide an approach to care and support that encourages the person to be the director of their care within an environment that is comfortable, safe, homely and happy.

The Queen’s House Mission Statement

To provide an approach to care and support that encourages the person to be the director of their care within an environment that is comfortable, safe, homely and happy. We will do this through:

  • Ensuring the person is at the heart of everything we do
  • Building strong relationships with the people that we support
  • Supporting people to achieve their outcomes, wants and wishes
  • Continual improvement through self-reflection, learning and development
  • Investing in our team of staff and volunteers through training and development

Staff Qualities

To deliver on our mission, we look for the following qualities:

  • Staff who are committed to improving care and support for older people
  • Staff who are committed to improving the person’s daily experiences
  • Staff who are dedicated to supporting older people and empowering them to make their choices
  • Staff who can deliver compassionate care and be passionate about improving the person’s day
  • Staff who want to make a difference

Vision

Our vision is to be the centre of excellence in the delivery of quality care and support and to be the provider and the employer of choice in the Scottish Borders.

Values

We aim to fulfil our mission in line with our values. We believe:

  • In the uniqueness of all individuals
  • In providing holistic care and support
  • That people should be supported to direct their care and support, enabled to do the things they want to do when they want to do it
  • That people should be treated with dignity and respect
  • In creating environments that support autonomy and independence
  • In a continuous improvement approach through critical reflection, seeking feedback and evidence based practice

History

The original Queen’s House was opened in 1954 as a residential home for 32 people under the auspices of the British Red Cross Society (Scottish Branch) and run by a voluntary committee.

Quality Assurance

Queen’s House operates a Quality Assurance system on several levels that audits, monitors and measures our quality of service.

Continuous Improvement

We are always keen to improve on our standards and are continually look at ways to enhance the lives of our residents and our services.

© Queen's House (Kelso) Ltd
Registered office address Academy House, Shedden Park Road, Kelso, Roxburghshire, TD5 7AL
Company Registration Number: SC539138