Continuous Improvement

We are always keen to improve on our standards and are continually look at ways to enhance the lives of our residents and our services by:

  • Improving the environment of the home.
  • Providing training opportunities for staff.
  • Obtaining feedback from residents, families, staff and visiting healthcare professionals.
  • Investigating innovative ways of improving services, whether by technology or new procedures.
  • Taking account of and acting on the results of various risk assessments and inspections.

Ethos

Here at Queen’s House, we actively encourage input on all aspects of the Care Home operation from residents, relatives and staff.

Quality Assurance

Queen’s House operates a Quality Assurance system on several levels that audits, monitors and measures our quality of service.

History

The original Queen’s House was opened in 1954 as a residential home for 32 people under the auspices of the British Red Cross Society (Scottish Branch) and run by a voluntary committee.

© Queen's House (Kelso) Ltd
Registered office address Academy House, Shedden Park Road, Kelso, Roxburghshire, TD5 7AL
Company Registration Number: SC539138